Tony Talks
Digital Engagement
Tony Talks is a new weekly video series from our founder, Tony, where he dives into real-world challenges faced by modern teams and shares practical solutions drawn from years of experience. Each week, Tony tackles a specific problem—whether it's improving guest experiences, streamlining operations, or integrating new technologies—and offers insight into how these issues can be solved with smart, adaptable systems. The videos are short, sharp, and designed to spark ideas. If you’re looking for honest, actionable thinking from someone who’s been in the trenches, Tony Talks is your new go-to series. New episodes released weekly.
Digital Engagement
Introduction
The Pilot. You were there from the beginning and we look forward to connecting with you every week here at Centro.
Digital Engagement
Part 1
In this episode of Tony Talks, we explore why digital engagement isn’t just a trend—it’s essential business infrastructure Tony explores how digital engagement boosts your business’s relevance, increases accessibility, and gives you the insight to make smarter decisions.
Digital Engagement
Part 2
In this episode of Tony Talks, we look at digital engagement from the inside—through the eyes of your staff. Tony explains why great customer experiences depend on giving your team the right tools, information, and context at the right time. From avoiding system silos to surfacing last-minute opportunities, this episode unpacks how smart internal systems reduce friction, boost utilization, and empower staff to become confident, connected brand ambassadors.
Digital Engagement
Part 3
In this episode of Tony Talks, we zoom out to look at digital engagement as a connected stream—from first touch to long-term loyalty. Tony explores how your brand can meet users upstream at the point of identity—sign-ins that feel native and safe within Apple, Google, or ecosystem logins. Then we move midstream, where branded links and calendar objects become lasting, shareable moments of recognition. Finally, we arrive downstream in the most personal space of all: the digital wallet. From first connection to functional loyalty, this episode breaks down how thoughtful engagement builds trust, invites sharing, and gives your brand a lasting home inside the digital life your customers already live.
Tony Talks
Hotel
Hotel Digital Engagement is an ongoing theme within Tony Talks, focused on giving hotel operators real control over how technology supports their business. These episodes dive into practical ways to elevate the guest experience, streamline communication between guests and staff, empower teams with modern tools, and make content and data work for you—not the other way around. Rather than leading with buzzwords or complex systems, we start with utility. Every topic is approached from the operator’s perspective, showing how digital engagement can reduce workload, drive loyalty, and unlock new and existing revenue streams—with tools you can actually implement and manage. If you’re ready to stop seeing tech as a blocker and start using it as a builder, this series will help you cut through the noise and take back control.
Hotel
Smart Hotel
in this episode of Tony Talks, we extend our series on Digital Engagement to the hospitality sector—putting the power back in the hands of hotel operators. Tony explores how smart guest experiences don’t start with big-budget tech—they start with utility. From reducing repetitive staff tasks to giving guests an intuitive way to engage with your services, this episode shows how you can take control of your hotel's digital layer without the overwhelm. Too often, operators are told to chase abstract ideas and costly distractions. But when you focus on what’s genuinely useful—for your guests and your team—smart technology becomes manageable, measurable, and worth doing. With the right foundation in place, features like personalization, smart access, and in-room connectivity become strategic extensions—not blockers. This is the starting point for operators who want to deliver a modern experience, boost operational efficiency, and grow long-term guest loyalty—on their terms. Let’s make smart work—for you.
Hotel
Clarity & Direction
In this episode of Tony Talks, we explore how digital engagement isn’t just about smoother service—it’s about direction. Tony shares how small changes, like clearer guest prompts, can unlock big results: less confusion, faster staff response, and fewer mistakes. But more importantly, these tools give you a way to gently steer guest behavior to support your bigger business goals. Want to cut laundry waste? Encourage greener stays? Make housekeeping more efficient? With the right digital platform, you’re no longer just reacting—you’re guiding. Centro makes it easy. No heavy setup. No complex systems. Just smart, ready-to-use tools that connect your guests and staff—and help you move your venue forward. Digital engagement done right is more than service. It’s strategy.