Messaging
Centro Messaging keeps your residents, members, and guests connected with your team through media-rich, on-brand communications. Department routing, contextual links, and built-in prompts ensure every interaction is seamless, efficient, and aligned with your business objectives.
Messaging
For your residents, members, and guests, messaging is the fastest and most familiar way to reach you. It’s where your customers connect with you to request, schedule, update, and confirm their needs. The challenge for operators isn’t just replying quickly—it’s keeping every interaction in context, ensuring it reaches the right team, and maintaining a consistent brand experience. In environments where service quality and responsiveness define reputation, messaging becomes a core operational channel, not just a convenience.
Centro Messaging delivers media-rich, on-brand, and consistent communication between your customers and teams. Each message is tied directly to the relevant booking, request, or object, giving staff instant context. Department routing ensures nothing is missed, while built-in prompts guide both staff and customers toward your business objectives. Custom data fields personalise replies, maintain consistency, and—with full integration through our plugin and automation framework—connect seamlessly to your wider operations.
Through the Centro platform, messaging transforms into a fully integrated channel. Staff see requests in context, automated prompts guide interactions, and customers receive consistent, personalised updates. Everything links to bookings, resources, and operations, keeping communications efficient, reliable, and aligned with your brand.
Steer
Keep interactions focused—guide staff and customer messages to achieve your business objectives effortlessly.
Brand
Keep all communications within your own platform, ensuring every conversation reflects your brand identity and tone.
Engage
Media-rich messaging encourages customers to interact digitally, increasing satisfaction and opportunities for upsell.
Hospitality
- Enable guests to request services, book amenities, or communicate special needs instantly.
- Route messages directly to the relevant team or department to streamline service.
- Guide conversations to promote operational efficiency and new revenue opportunities.
- Keep communications on-brand while delivering personalized guest experiences.
- Reduce staff workload with automated responses, prompts, and status updates.
- Provide full context to staff for faster, more accurate responses and service.
- Enhance engagement with rich-media messaging, including photos, videos, and documents.
- Steer guests toward upsell opportunities such as room upgrades, dining, spa, or experiences.
Residential communities
- Centralize communication between apartment owners, residents, and authorized service providers.
- Coordinate deliveries, courier packages, and access for trades, cleaners, and maintenance teams.
- Notify residents of building updates, outages, or service schedules in real time.
- Guide residents and staff through processes with automated prompts and updates.
- Keep all messaging on-brand and consistent across platforms.
- Reduce errors and missed requests by providing full context to staff and service teams.
- Enable multimedia messages with photos, videos, or documents for clarity.
- Link messages directly to access credentials, bookings, or service requests for seamless building management.