Your building is full.
Centro pays for itself in operational savings.
Class B/C properties don’t need an ROI pitch — they need the connected resident-experience layer to operate efficiently. Centro Connect delivers exactly that, and the savings cover the subscription.
Illustrative — Garden Apartments · 75 units · $1,800/mo rent · 92% occupancy · 55% annual turnover · Class B/C|Your numbers will differ. We build a model with you.
Illustrative value model — Connect tier
Same property, with Centro active across all resident touchpoints
Additional revenue captured
- Parking / visitor bookings$124≈ $10/mo from paid visitor + premium parking bookingsIncremental fee revenue Centro captures via in-app discovery + payment.
- EV charging fees$345≈ $29/mo in EV session + premium-spot feesIncremental fee revenue Centro captures via in-app discovery + payment.
- Common-area reservations$248≈ $21/mo from function rooms + amenity reservationsIncremental fee revenue Centro captures via in-app discovery + payment.
- Guest access / visitor passes$83≈ $7/mo from paid visitor day-passesIncremental fee revenue Centro captures via in-app discovery + payment.
- Storage rentals$994≈ $13/unit/yr from storage unit rentalsIncremental fee revenue Centro captures via in-app discovery + payment.
- Resident events & classes$138≈ $12/mo from paid events & classesIncremental fee revenue Centro captures via in-app discovery + payment.
- Cleaning add-on services$552≈ $46/mo from add-on cleaning bookingsIncremental fee revenue Centro captures via in-app discovery + payment.
- Late renewal / lease admin$104≈ $9/mo from late-fee + lease adminLate-renewal + lease-admin fees that today go uncollected or are written off.
A modest fee stream from paid amenities and visitor services — most of the Connect / Infrastructure tier value comes from operational efficiency below.
Operational savings
- Messaging-driven inquiry efficiency$1,168≈ 40% of 8/day resident inquiries handled in-app · 3 calls + walk-ups deflected dailyAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Package handling efficiency$5,633≈ 50% reduction in per-package staff time across 130 pkgs/weekAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Energy management — in-unit$500≈ 10% reduction on $5,000/yr in-unit controllable energyAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Energy management — common area$2,500≈ 10% reduction on $25,000/yr common-area energyAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Maintenance triage efficiency$1,204≈ 30% less staff time per request across 2 reqs/day via routing + auto-categorisationAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Visitor access automation$1,460≈ 30% of 8/day visitor interactions auto-issued — no reception stepAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Move-in/out coordination$1,518≈ 50% admin reduction across 38 turnovers/yr (digital walkthroughs, deposit, scheduling)Adoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Service concession reduction$125≈ 50% of 5/yr service-recovery comps avoided × $50 avgAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Replaced printed materials$375≈ $5/unit/yr in eliminated printed notices + welcome packsAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Resident turnover reduction$4,782≈ 3% relative reduction in turnover (1.1 avoided/yr × $4,200 per turnover)Adoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
- Lease-up acceleration$4,554≈ 2 vacancy days saved per turnover × $60/day rent across 38 turnoversAdoption % is incremental: what Centro generates that wouldn't happen otherwise — not total uptake.
Messaging deflects inquiries, package handling automates, energy gets smarter. The savings alone pay for the Connect / Infrastructure subscription with margin.
≈ 0.60% of gross rent · ≈ 74.0% of value created
Scope & pricing
Two tiers. One trajectory.
Every property starts with a value model. The scope you adopt determines how much of that opportunity you activate. Activate is the productized entry point with full revenue + retention scope and bundled support. Optimise adds an ongoing Centro-led optimisation partnership. The platform layer underneath both — Connect / Infrastructure — has its own support model; see the Support Options box below.
| Capability | Activate Core Initial Investment from $26,200 · then $16,200/yr service fee ~133.2% of value — illustrated above | Optimise Managed Initial Investment from $47,000 · then $27,000/yr service fee continuous growth partnership |
|---|---|---|
| Resident engagement & operations | ||
| Branded resident web app — no download required | ✓ | ✓ |
| Messaging — inquiries, packages, maintenance | ✓ | ✓ |
| Visitor access — QR codes & timed passes | ✓ | ✓ |
| Package room notifications & self-collection | ✓ | ✓ |
| Common-area & amenity reservations | ✓ | ✓ |
| Notices, announcements & community programming | ✓ | ✓ |
| Revenue capture (full stack) | ||
| Paid parking & EV charging fees | ✓ | ✓ |
| Storage rentals & late-fee/lease-admin capture | ✓ | ✓ |
| Cleaning, events & resident programming as paid services | ✓ | ✓ |
| Concierge — restaurant booking & personal shopper marginsluxury-tier upsell | ✓ | ✓ |
| Spa, gym & wellness amenity upsells | ✓ | ✓ |
| Owner-economics levers | ||
| Resident retention / turnover reduction | ✓ | ✓ |
| Lease-up acceleration — digital tours, instant apply | ✓ | ✓ |
| Vendor consolidation — replaces intercom + locks + amenity-book + thermostat | ✓ | ✓ |
| Energy management — in-unit + common area | ✓ | ✓ |
| Operations & growth | ||
| Staff, leasing & maintenance dashboards | ✓ | ✓ |
| Continuous optimisation — Centro managed service | — | ✓ |
| Quarterly performance reviews & growth roadmap | — | ✓ |
| Full revenue + retention stack. Illustrated model above. | Continuous optimisation; owner-focused growth partnership. | |
Support options
Capabilities are above. Support is separate.
Activate and Optimise bundle Centro support into the subscription. Connect / Infrastructure is the platform layer — you choose who supports it.
Day-1 support included
We support what you set up at launch. Standard SLA, quarterly reviews, direct line to the Centro team.
Continuous-evolution support included
We constantly evolve and tune your configuration as your business changes — proactive optimisation across every release.
Choose your support model
Customer-provided — you operate the platform (or your enterprise helpdesk does), no additional cost. See Infrastructure. Or Centro-provided — custom scope, included in any Enterprise engagement. See Enterprise.
Want a model built for your property?
These numbers are illustrative. We build a tailored model with you against your actual unit count, rent, occupancy and turnover — usually inside a single working session.